Question 1

What is ORV?

Accepted Answer

ORV is a curated contemporary object and lifestyle store focused on unusual objects, art, atmosphere and pieces that bring character to everyday spaces.

Question 2

Where can I shop ORV products?

Accepted Answer

You can browse all available products through the ORV Shop and Collections pages.

Question 3

Are all products available all the time?

Accepted Answer

No. Some ORV objects may be available in limited quantities or as limited editions. Product availability is displayed on the product page.

Question 4

How do I know if a product is available?

Accepted Answer

The product page will show the current availability status. Products that are unavailable cannot be purchased until they are restocked.

Question 5

How do I place an order?

Accepted Answer

Add the products you want to your cart, proceed to checkout, enter your delivery details and select Cash on Delivery. Review your order and place it.

Question 6

Can I cancel my order?

Accepted Answer

Order cancellation may be possible before the order has been processed for dispatch. Contact ORV support as soon as possible with your order number.

Question 7

Where can I see my order?

Accepted Answer

If you have an ORV account, you can view your orders from the My Orders section of your account.

Question 8

Will I receive an order confirmation?

Accepted Answer

Yes. After successfully placing an order, your order confirmation and order details will be provided through the available confirmation process.

Question 9

What payment methods does ORV currently accept?

Accepted Answer

ORV currently accepts Cash on Delivery (COD) only.

Question 10

Do I need to pay online?

Accepted Answer

No. Online payment is currently not available. Payment is collected through Cash on Delivery when the order is delivered.

Question 11

Are taxes included in the product price?

Accepted Answer

Applicable pricing and tax information is displayed during the shopping and checkout process. ORV currently applies 18% GST according to its current store pricing rules.

Question 12

Does ORV offer coupons or discount codes?

Accepted Answer

ORV currently does not offer coupon or discount-code functionality.

Question 13

Where does ORV deliver?

Accepted Answer

ORV currently delivers within India, subject to serviceability of the delivery address.

Question 14

How much does shipping cost?

Accepted Answer

Shipping is calculated according to ORV's current shipping rules and is displayed during checkout before the order is placed.

Question 15

Is shipping free?

Accepted Answer

Orders above the current free-shipping threshold of ₹2,500 qualify for free shipping. Orders below that threshold may include a shipping charge.

Question 16

How long will my order take to arrive?

Accepted Answer

Delivery times may vary depending on your location, product availability and courier service. The estimated delivery timeline may vary between orders.

Question 17

Can I change my delivery address after placing an order?

Accepted Answer

Contact ORV support as soon as possible. Address changes may not be possible once an order has entered processing or dispatch.

Question 18

What is ORV's return period?

Accepted Answer

Eligible return requests must generally be submitted within 7 days of delivery. Please review the complete Return & Refund Policy for conditions and exclusions.

Question 19

Can I return a damaged or defective product?

Accepted Answer

Yes. If you receive a damaged, defective or incorrect product, contact ORV support as soon as possible with your order details and appropriate photographic or video evidence.

Question 20

What evidence may be required for a damaged package?

Accepted Answer

ORV may request photographs or an unboxing video showing the package and the condition of the product when received.

Question 21

Can I return a product because I changed my mind?

Accepted Answer

Returns are subject to ORV's Return & Refund Policy and the eligibility of the particular product. Not every product may be eligible for return.

Question 22

How will I receive my refund for a COD order?

Accepted Answer

For an approved refund, ORV will provide the applicable refund process and may request the necessary bank or payment details to complete the refund.

Question 23

Who pays return shipping?

Accepted Answer

Return shipping responsibility depends on the reason for the return and the applicable Return & Refund Policy.

Question 24

Are product images accurate?

Accepted Answer

ORV makes reasonable efforts to display products accurately. However, colors and appearance may vary slightly depending on lighting, photography and your screen.

Question 25

Will product dimensions be listed?

Accepted Answer

Where applicable, product dimensions and specifications are provided on the individual product page.

Question 26

What happens if a product is out of stock?

Accepted Answer

An unavailable product cannot currently be purchased. ORV may restock selected products in the future.

Question 27

Are ORV products limited edition?

Accepted Answer

Some products may be offered in limited quantities or editions. If applicable, this information will be displayed on the product page.

Question 28

Do I need an account to shop?

Accepted Answer

ORV may allow customers to browse and shop without an account where supported. Creating an account provides access to account-specific features such as order history and saved information.

Question 29

I forgot my password. What should I do?

Accepted Answer

Use the Forgot Password option on the ORV login page and follow the password-reset instructions.

Question 30

Can I manage my delivery addresses?

Accepted Answer

Yes. Logged-in customers can manage their saved addresses through their account where the feature is available.

Question 31

Can I save products for later?

Accepted Answer

Yes. Logged-in customers can use the wishlist feature to save products for later.

Question 32

What does ORV stand for?

Accepted Answer

ORV represents a world built around unusual objects, visual culture and atmosphere. The brand focuses on discovering pieces that make everyday spaces feel more personal and distinctive.

Question 33

Where is ORV based?

Accepted Answer

ORV is based in Kochi, Kerala 682021.

Question 34

How can I contact ORV?

Accepted Answer

You can contact ORV through the Contact page or email orv.support@gmail.com.

Question 35

How can I stay updated with ORV?

Accepted Answer

Follow ORV on its official social channels or subscribe to the ORV Journal when newsletter functionality is available.

Questions, answered.

Shopping

Orders

Payment

Shipping

Returns & Refunds

Products

Account

ORV

Still have a question?