Return & Refund Policy

2. Eligible Reasons for Return

A return claim may be considered under the following legitimate circumstances:

• The object arrives broken, cracked, or physically damaged
• The object exhibits a verified manufacturing defect
• An incorrect product or variant was delivered
• The delivered item significantly differs in design or material from the ordered specification
• Other issues explicitly covered under ORV's written return conditions

3. Damaged Products & Evidence Requirements

If your package or object arrives damaged during courier handling, notify ORV immediately. To expedite our claim with courier underwriters, we may request:

4. Wrong Product Delivered

If you receive an incorrect product, contact ORV with your order number and photographs of the received item. We will swiftly review the dispatch record and arrange for a courier exchange or return at no additional expense to you.

5. Product Condition for Returns

For eligible change-of-mind or non-defect returns, the returned object must be:

• Completely unused, unwashed, and unblemished
• In its pristine original physical condition
• Accompanied by all original bespoke packaging, certificates, inserts, and hardware
• Secured safely within outer protective carton packing for transit

6. Non-Returnable Products

Certain categories cannot be returned due to hygiene, customization, or limited nature:

• Customized, engraved, or bespoke art pieces
• Limited-edition numbered objects marked final sale
• Scented items (incense, fragrance diffusers, candles) once unsealed or lit
• Items showing signs of handling, wear, or missing hardware

*Product-specific exclusions are clearly indicated on individual product pages.

7. Change-of-Mind Returns

A change-of-mind return is not automatically guaranteed. Approval remains subject to item categorization, inventory status, and ORV's discretion.

8. Return Approval Process

Submitting a request does not constitute automatic approval. Our quality assurance team will inspect the claim details, photos, and physical item upon return before issuing an official disposition.

9. Return Shipping

For damaged, defective, or incorrect deliveries, ORV covers return courier shipping. For elective returns, the customer may be responsible for transit shipping fees.

10. Refunds

Once an approved return arrives at our Kochi, Kerala 682021 atelier and passes inspection, the refund process is initiated within 3–5 business days.

11. Cash on Delivery (COD) Order Refunds

Because orders are paid via physical Cash on Delivery at your doorstep, refunds cannot be automatically credited back to a card. For approved COD returns, our client care team will coordinate directly with you to collect your preferred bank account details (NEFT / IMPS) to disburse the funds securely.

12. Order Cancellation

To cancel an order, contact ORV as soon as possible. Once an order has entered warehouse packaging or been handed over to our courier partner, cancellation is no longer feasible.

13. Cash on Delivery Refusal

Confirmed orders incur packaging, insurance, and round-trip transport fees. Customers should not intentionally refuse doorstep handover. Continued abusive refusals will result in account restriction.

14. Contact Client Services

To initiate a return or report a delivery issue, email our concierge with your order reference number, name, detailed reason, and supporting photographic or unboxing video attachments:

Email: orv.support@gmail.com