Privacy Policy
Last updated: October 2026 • Policy Version 1.0
Your Privacy Matters. ORV respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
Depending on how you interact with ORV, we may collect the following categories of data:
Account Information
Full name, email address, contact telephone number, and encrypted password authentication credentials.
Delivery Information
Recipient name, physical street address, city, state, postal/PIN code, and landmark instructions.
Order Information
Products purchased, order numbers, order monetary value, fulfillment statuses, delivery records, and return/refund communications.
Communication Information
Correspondence records, customer service requests, inquiries, and photos/videos submitted regarding delivery or object condition.
2. Payment Information
ORV currently provides Cash on Delivery (COD) only. We do not collect, process, or store credit card numbers, debit card PINs, or UPI credentials through this website. If digital payment integrations are introduced in the future, this policy will be amended to explain relevant payment gateway protocols.
3. How We Use Information
We use the information collected strictly for legitimate business and fulfillment purposes:
- Creating and securing your customer account
- Processing, packing, and dispatching your orders
- Communicating delivery status and order updates
- Delivering personalized customer concierge support
- Facilitating eligible returns, exchanges, and bank refunds
- Maintaining digital cart and wishlist selections
- Protecting website integrity, preventing fraudulent orders, and ensuring system security
- Complying with applicable statutory accounting and tax regulations in India
4. Sharing Information
We share essential data only with vetted service providers necessary to operate ORV:
- Courier and logistics fulfillment partners across India
- Cloud database and infrastructure providers (Supabase / AWS)
- Authentication and security monitoring services
- Law enforcement or regulatory authorities where mandated by Indian law
5. Data Security
ORV employs rigorous industry-standard administrative, physical, and technical safeguards—including SSL/TLS transport encryption, Row-Level Security (RLS) on databases, and role-based access control—to safeguard client data. However, no internet transmission can be guaranteed to be 100% impenetrable.
6. Data Retention
We retain your personal records only for as long as necessary to fulfill the purposes outlined in this policy, provide uninterrupted account services, resolve customer disputes, and meet legal, statutory, and accounting retention obligations.
7. Cookies & Local Storage
ORV utilizes essential cookies and browser storage technologies to maintain active login sessions, persistent guest shopping bags, and client wishlist items. For detailed specifics on cookie categories and management, consult our Cookie Policy.
8. Your Rights
In accordance with Indian information technology regulations and emerging data protection frameworks, you have the right to review, update, or request deletion of your personal account information. You may exercise these rights by submitting a formal request to our support team.
9. Children's Privacy
ORV does not knowingly solicit or collect personal identifiable information from individuals under the legal age of majority. If you become aware that a child has provided us with personal information without consent, please notify us immediately.
10. Policy Changes
We may periodically amend this Privacy Policy to reflect procedural, technical, or legal developments. Revised versions will be published directly on this page with an updated timestamp.
11. Contact
For privacy inquiries or data rights requests:
Email: orv.support@gmail.com